When the item is incorrect from the one that the customer ordered or when is damaged, the customer has to send photos or a video within 5 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).
In this case, IT’S MYNE LTD will reship a new item and the customer will not need to return the damaged/incorrect item.
Note: Due to different batches of the products, it may come from different production lots, the item logo or packaging the customer received may vary from shipments or from the photos displayed on our website. If all the physical appearance of the item are correct, then this case will not be included in the free re-shipping policy of incorrect item.
If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to us (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees.
The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
Each product has a unique code on it so it has to be the same one
All customers must contact IT’S MYNE LTD for approval before sending or returning any item to us.
IT’S MYNE LTD will not be responsible for the returned item without prior notification to IT’S MYNE LTD
Note: IT’S MYNE LTD reserves the right of any changes of return policy. Any changes will be updated on our website.